If you are not happy with your order then please send me a message and I will see what I can do.

If your order hasn't arrived yet please be aware that as per my shop announcement there are delays with the postal services at this time with a combination of the pandemic and Christmas post.
You may receive an automatic email from etsy asking you to leave a review before you've received your item (I know from personal experience this is slightly annoying!) Please message me if you have any questions regarding your order compared to leaving a negative review especially in regards to something that is out of my control.

If you're not sure on the size of something please just pop me a message.
I try to have very clear sizing's one all of my listings but if I've forgotten one please just ask and I will let you know and update it!

Please note Unless you indicate otherwise, orders will be shipped to the address you have on file with etsy/Paypal.
Please check it prior to submitting an order and upon checkout! Anything returned to me due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer. There will be no shipping refunds on missing packages due to an incorrect address.
Once a package is returned to me, you will be refunded the purchase price, minus the shipping charge, as Royal Mail was paid for attempting to ship.

Unfortunately now that the UK is no longer part of the EU and fallout from Brexit and everything that comes with it I am now only posting orders to the UK and USA.
I am not taking this decision lightly as I have received alot of order to other countries in the past however with each individual custom charges and postage delays it's now all very complicated per country so to simplify things I am now only posting to the UK and USA. I'm sorry if this is disappointing to you, it is for me also.

Please note that Etsy's 'estimated delivery times' are just that, estimates. These do not take into account bank holidays, postal strikes, delays due to the weather etc.
I pack and post orders within 1-2 business days and post via the option you selected at checkout. Once I have posted out your order it is out of my control how long it will take to arrive to you.
There is only tracking if you selected the tracking option at checkout. Also please be aware that there are always extra delays late November / all of December due to the annual Christmas post. I cannot guarantee when your order will arrive especially international orders.